At Passly Hai (operated by CodeAj Marketplace), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By using Passly Hai, you consent to the practices described in this policy.
1. Information We Collect
| Category |
Data Collected |
Purpose |
| Account Info |
Name, email address, password (hashed) |
Account creation, authentication |
| Booking Info |
Name, email, phone, number of tickets |
Ticket issuance, event entry |
| Payment Info |
Razorpay order/payment IDs (no card data stored) |
Payment verification, receipts |
| Usage Data |
Pages visited, device/browser type, IP address |
Platform improvement, security |
| Communications |
Email and WhatsApp messages sent/received |
Booking confirmations, reminders |
2. How We Use Your Information
- Process and confirm your ticket bookings.
- Send booking confirmation emails and QR code tickets.
- Send event reminders and important updates.
- Enable QR code-based check-in at events.
- Provide customer support.
- Improve our platform through analytics.
- Comply with legal obligations.
- Prevent fraud and ensure platform security.
3. Data Sharing & Third Parties
We do not sell your personal data. We may share data with:
- Razorpay — Payment processing. Their privacy policy governs card/payment data.
- Event Organisers — Your booking details (name, email, phone, ticket count) are shared with the organiser of the event you booked for entry management purposes.
- Email/WhatsApp Providers — For sending booking confirmations and notifications.
- Legal Authorities — When required by law or to protect our rights.
4. Data Retention
- Booking records are retained for 3 years for accounting and legal compliance.
- Event data exports are archived for 90 days post-event.
- Account data is retained until you request deletion.
- Payment transaction logs are retained for 7 years as required by Indian tax regulations.
5. Cookies
We use cookies and similar tracking technologies to:
- Keep you logged in (session cookies).
- Remember your preferences.
- Analyze platform usage via analytics tools.
You can disable cookies in your browser settings; however, this may affect platform functionality.
6. Data Security
- All data transmissions are encrypted via HTTPS/TLS.
- Passwords are stored using Django's PBKDF2 hashing algorithm.
- Payment data is handled exclusively by Razorpay's PCI-DSS-compliant infrastructure.
- We implement access controls to restrict data access to authorised personnel only.
7. Your Rights
You have the right to:
- Access — Request a copy of the personal data we hold about you.
- Correction — Update inaccurate information via your profile page.
- Deletion — Request deletion of your account and associated data (subject to legal retention requirements).
- Portability — Request your data in a structured, machine-readable format.
- Opt-out — Unsubscribe from marketing communications at any time.
To exercise any of these rights, contact us at privacy@Passly Hai.in.
8. Children's Privacy
Passly Hai is not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Continued use of the Platform after changes constitutes acceptance.
10. Contact & Grievance Officer
For privacy-related concerns:
- Email: privacy@Passly Hai.in
- Address: CodeAj Marketplace, Bengaluru, Karnataka — 560001, India
- Response time: Within 30 days of receiving your request.